Assistant General Manager /Front Office Manager 

O11 is more than just a hotel - O11 is a lifestyle. Our guests experience exclusive luxury, state-of-the-art design and the beat of downtown Vienna. It is a unique concept that will surprise, delight and captivate you. The spectacular and detailed ambience and the unique location directly opposite the Vienna State Opera make O11 THE meeting place in Vienna.

Become part of the O11 family:

Assistant General Manager /Front Office Manager 

Your tasks

  • You act as a role model and supervise and manage the front office
  • You are very meticulous and always have an eye on implementing O11 standards (F&B, HSK, and all public areas)
  • You read our international guests' every wish from their lips and also take care of concierge activities
  • You edit and confirm group requests
  • You ensure the high quality of service for our guests and take care of complaint management
  • You maintain not only our PMS, but also our electronic booking systems and manage the cash desk
  • You can inspire and motivate colleagues and are responsible for their development and training
  • You work closely with service providers and suppliers and control purchasing and inventory

Your profile

  • You live service, sovereignty and hospitality
  • You have a solid education in the hotel industry / tourism 
  • You already have professional experience in the upscale hotel industry
  • You always have an open ear for your guests
  • You speak excellent German and English
  • You are always positive 
  • You are an organizational talent and find a solution for every problem
  • You may already have some experience with Amadeus and Opera 
  • You have an affinity for numbers and are accurate
  • You pay special attention to your appearance and manners

What awaits you at O11

  • We offer room for innovation - your ideas will always be heard with us
  • Together we develop a unique hotel concept in the heart of Vienna
  • Training and further education is written in capital letters for us
  • You get one free meal per shift
  • Employee discounts on hotel products and accommodations for your family and friends
  • Your wardrobe (uniform) is modern and stylish and we also take care of the cleaning
  • We want to grow (together) as a team, so you can expect sports events, parties and many discounts in Vienna (e.g. sports, culture, wellness).
  • Performance is rewarded with us! You will receive a performance-related salary with bonus agreement. Depending on your experience, qualifications and competence, we offer you a monthly gross salary starting at € 2.300,- (40h/week).
  • Also look forward to a great team and a secure job in an economically healthy, future-oriented company with expansion plans

We are curious about you. Send your application and a resume to recruitment@o11-hotel.com and become part of the O11 family.